Frequently Asked Questions
(FAQs)
What are the check-in and check-out times?
Our front desk operates 24 hours a day. Standard check-in time is from 2:00 PM onwards, and check-out time is by 12:00 PM (noon).
Does the hotel offer early check-in or late check-out?
- Early Check-in: Requests to check in before 2:00 PM are subject to room availability on that day and incur an additional fee of THB 1,000 per room.
- Late Check-out: Checking out between 12:00 PM and 6:00 PM incurs an additional fee of THB 1,000 per room. Check-outs after 6:00 PM will be charged at the full daily rate for that night.
Is an extra bed service available?
Yes, extra beds are available upon request for an additional fee of THB 800 per bed.
Is breakfast provided at the hotel?
Yes, an American Breakfast is served daily at the 2nd-floor restaurant from 6:00 AM to 10:00 AM. Guests can choose to book a room rate that includes breakfast or purchase it directly at the hotel. Breakfast is priced at THB 250 for adults and THB 125 for children under 10 years old.
Does the hotel offer airport shuttle services?
Yes, we provide a private van shuttle service between the airport and the hotel. The van accommodates up to 8 passengers at a rate of THB 2,000 per trip.
Is parking available at the hotel?
Yes, complimentary 24-hour parking is available for guests.
Does the hotel offer laundry services?
Yes, laundry services are available daily from 8:30 AM to 5:00 PM. Charges are calculated per item.
Can guests borrow an iron and ironing board?
To ensure safety standards, irons and ironing boards are not available to borrow. However, guests are welcome to use our hotel laundry service.
Do the guest rooms have balconies?
No, guest rooms do not have balconies for safety reasons.
Do guest rooms have windows with a view?
Yes, all guest rooms feature large glass windows offering city views.
Do guest rooms have windows with a view?
Yes, all of our guest rooms are 100% non-smoking.
Are non-smoking rooms available?
Yes, baby cots are available free of charge upon request.
Are baby cots/cribs available?
Yes, complimentary Wi-Fi is available in all guest rooms and public areas.
Is Wi-Fi available in the rooms?
Yes, all guest rooms are equipped with water heaters.
Do guest rooms have hot water showers?
Yes, all guest rooms feature a bathtub.
Do guest rooms have bathtubs?
Yes, all guest rooms are equipped with an in-room safe.
Is there an in-room safety deposit box?
No, cooking is strictly prohibited in all guest rooms for safety reasons.
Is cooking allowed in the guest rooms?
Yes, both our chlorine-system swimming pool and fitness center are located on the rooftop (9th floor) and are open daily from 6:00 AM to 11:00 PM.
Does the hotel have a swimming pool and fitness center?
Our front desk operates 24 hours a day. Standard check-in time is from 2:00 PM onwards, and check-out time is by 12:00 PM (noon).
Is there a bar at the hotel?
Yes, our rooftop bar (9th floor) is open daily from 12:00 PM to 10:00 PM.
Does the hotel offer currency exchange services?
No, we do not offer currency exchange services.
Does the hotel accept credit cards?
Yes, major credit cards are accepted.
Does the hotel have fire alarm and safety systems?
Yes, the hotel is equipped with international-standard fire alarm systems, and our staff receives regular safety training.
What security measures does the hotel have?
The hotel features security systems and 24-hour security personnel on duty.
Is there a dedicated children's pool?
We do not have a separate children’s pool. However, young children may use the main swimming pool (1.10 meters deep) under parental supervision while wearing appropriate safety floating equipment.
Is a microwave provided in the room?
Microwaves are provided exclusively in the Executive Room, Executive Suite, and Penthouse categories.
Do the TVs support streaming platforms (Netflix, FIFA, Sports World, World League)?
No, streaming platforms and specialized sports channels are not supported due to broadcasting copyright restrictions.
Does the restaurant offer vegetarian options?
Yes, vegetarian options are available. Guests can inform our restaurant staff directly.
Are Halal meals available for Muslim guests?
Muslim guests are welcome to dine at our restaurant and can inform our staff of their dietary requirements. Please note that our kitchen is not officially Halal-certified.